Refund policy

What can be returned: Clients can return defective transfers. Defective transfers include those that do not adhere to fabric, crack in one to two washes, and those that are misprinted. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. DTF Studio's responsibility ends when the transfers are delivered to the carrier.

DTF STUDIO IS NOT RESPONSIBLE FOR REFUNDING OR REPRINTING ORDERS THAT ARE DAMAGED, DELIVERED LATE OR LOST BY THE SHIPPING CARRIER. ALL CLAIMS MUST BE MADE BY THE CUSTOMER DIRECLTY WITH THE SHIPPING CARRIER. 

What cannot be returned/reprinted: 

1. DTF Transfers that have color shifts due to print files submitted.

2. Pixelated prints that result from poor graphics submitted by the client.

3. Prints with grammatical/design errors made by designer.

4. Prints with a white outline/halo resulting from semitransparent pixels in original artwork.

5. Transfers that are damaged by the courier.

6. Gang sheets with overlaps, ghost images and other irregularities that were submitted or approved by the client for printing

No returns will be accepted after 7 days of receipt of purchase. Items that are not in their original packaging cannot be returned. 

Returns for refund: must be made within 7 days of receipt of purchase.

Returns for exchange or store credit: must be made within 7 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

PLEASE NOTE THAT THE INSURANCE FROM THE COURIER COMPANY WILL REFUND THE TOTAL COST OF ITEMS PURCHASED, BUT NOT THE SHIPPING COST AND MUST BE MADE BY THE BUYER TO THE COURIER COMPANY